Returns & Exchanges

At FINLAY, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our streamlined process ensures that updating your wardrobe is as effortless and risk-free as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original box with all tags attached and include the printed return authorization form inside.

3

Ship It Back

Affix the prepaid shipping label provided in your email to the outside of your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing