Frequently Asked Questions

Everything you need to know about your FINLAY experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by destination but generally arrive within 7-14 business days.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

FINLAY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics are sourced responsibly and meet high environmental standards.